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Question on identifying organization’s customer

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Guest user Created:   May 28, 2021 Last commented:   Aug 03, 2021

Question on identifying organization’s customer

I have question about the identify organization’s customer, there are many opinion about the way to identify customer, so I feel it not clear

If you can support, please help me with my question:

My company had IATF’s certificate, and we need to re-identify our customer

My company is a child company of corporation

We receive purchase order from mother company & other company belong to our’ corporation (subsidiaries)

Are mother company & other subsidiaries my customer?

Thank you for your support

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IATF 16949 DOCUMENTATION TOOLKIT

Step-by-step implementation for smaller companies.

IATF 16949 DOCUMENTATION TOOLKIT

Step-by-step implementation for smaller companies.

Expert
Fırat İnceli May 31, 2021

If you take the order from your mother company and send the products you produce directly to them and issue the invoice to the mater company; your automotive customer is your mother company. In this case, your only automotive customer becomes the mother company. 

 

For example, you produce the part and send it to the mother company. If the mother company also sends it to directly Ford and the mother company is defined in the Ford portal

  • Your automotive client is the mother company.
  • Mother's company customer is Ford. 

  • Based on this example, you are a tier 2 producer; for some customer-specific requirements, you should comply with Ford's terms. 
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francois Aug 02, 2021

hi there,

my company have ISO9001 certificate, but we have a potencial automotive customers who requiered us to be IATF Certified before getting them on board to have do business with them, please advice if there is any possibility because they realy want to do business with us.

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Expert
Fırat İnceli Aug 03, 2021

If you are producing for your automotive customer and your customer wants you to get IATF 16949; You can apply the certification audit by doing the necessary work for the IATF 16949:2016 standard. 

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May 28, 2021

Aug 03, 2021