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Records in Service Desk tools
Why we shouldn't delete records in service desk tools like an incident/SR,ETC?
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EU GDPR DOCUMENTATION TOOLKIT
Step-by-step implementation for smaller companies.
Find out more 
EU GDPR DOCUMENTATION TOOLKIT
Step-by-step implementation for smaller companies.
Find out more
EU GDPR DOCUMENTATION TOOLKIT
Step-by-step implementation for smaller companies.
Find out more
Expert
Andrei Hanganu
Jul 23, 2019
Answer:
Some records may be needed to be retained for longer if the processing is necessary for the establishment, exercise or defense of legal claims.
If you want to find out more about retention periods check out this free EU GDPR Foundations Course (https://advisera.com/training/eu-gdpr-foundations-course//).
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Jul 23, 2019
Jul 23, 2019
Jul 23, 2019