How the people in this function get the specif task for doing the monitoring? I have two options:
1) They do it by themselves and they need to somehow capture it (I'm not sure what is the best way)
2) Someone is about to 'give them' the task (again not sure how to capture it)
> How to ensure that the monitoring is done i.e. I need to have some role creating the monitoring task and other role to execute it. That is clear and understood. What I'm trying to find out is the 'format' of this task. Should it be task as part os the problem? incident? change? I don't think those are appropriate types. So how to do it? Is there any special process including task types for monitoring? Which type is it?
If you need to assign someone with the responsibility of doing a monitoring task, this is usually done through a written procedure - therefore, this is not part of the problem, incident or a change, because this is a continuous task that needs to be done daily, weekly, monthly, etc.