Roles in a QMS

Answer:
When implementing a QMS you use the process approach. The QMS is nothing more than a set of processes. In each process you identify a flow of activities. Each activity has the participation of one or more functions (roles). What I recommend you to do is to list all the activities done by each function in each process.

This way you will develop a sound characterization of what is expected from each function (role).

The following material will provide you information about roles in a QMS:

- How to document roles and responsibilities according to ISO 9001 - https://advisera.com/9001academy/blog/2018/02/26/how-to-document-roles-and-responsibilities-according-to-iso-9001/
- What is the job of the Quality Manager according to ISO 9001? - https://advisera.com/9001academy/blog/2016/08/23/what-is-the-job-of-the-quality-manager-according-to-iso9001/
- free online training ISO 9001:2015 Lead Implementer Course - https://advisera.com/training/iso-9001-lead-implementer-course/
- book - Discover ISO 9001:2015 Through Practical Examples - https://advisera.com/books/discover-iso-9001-2015-through-practical-examples/