Guest user Created: Sep 24, 2018 Last commented: Sep 24, 2018

Services and design and development

"Design and Development clause: Is this clause applicable to an organization that provides service? Or is it only applicable to manufacturers of products?”

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Carlos Pereira da Cruz Sep 24, 2018

Answer:

If an organization that provides a service designs and develops that service, the clause is applicable. For example, an organization that sells services for babysitting children may want to develop a new service about caring of older people. What is that new service about? What features are included? What requirements for caregivers? That is the scope of design and development.

The following material will provide you information about design and development:

- ISO 9001 – The ISO 9001 Design Process Explained - https://advisera.com/9001academy/blog/2013/11/05/iso-9001-design-process-explained/
- free online training ISO 9001:2015 Foundations Course – https://advisera.com/training/iso-9001-foundations-course/
- book - Discover ISO 9001:2015 Through Practical Examples - https://advisera.com/books/discover-iso-9001-2015-through-practical-examples/

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Sep 24, 2018

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