Special treatment or additional activities for the IATF audit in case of ongoing escalation with customer
1. Is there a special treatment or additional activities for the IATF audit (Stage 1 and 2) of a new Plant in case there is an on going escalation with a customer happening before the Audit. What are the implications if the escalation is on going during the Audit?
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It is not possible to have certification before the escalation process ends.
What you need to do here is to present the detailed analysis of the problem and the action plan to your auditor in the stage 1 audit.
Escalation must be finished before the Stage 2 audit.
The maximum time between stage1 and stage 2 audit is 90 days. If escalation does not disappear within 90 days, I recommend you to consult with your certification company.
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Aug 18, 2020