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Specific requirement to provide After-Sales Service

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Guest user Created:   Sep 28, 2022 Last commented:   Sep 29, 2022

Specific requirement to provide After-Sales Service

I was wondering, according to MDSAP/ISO 13485 or Health Canada regulation, is there any specific requirement to provide After-Sales Service or spare parts for specific time (such as 10 years /20 years)?

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ISO 13485 DOCUMENTATION TOOLKIT

Step-by-step implementation for smaller companies.

ISO 13485 DOCUMENTATION TOOLKIT

Step-by-step implementation for smaller companies.

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Kristina Zvonar Brkić Sep 29, 2022

No, there is no such direct requirement according to ISO 13485 and MDSAP. Considering the Health Canada regulation, I really do not have information regarding that regulation.    

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Sep 28, 2022

Sep 29, 2022