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Sub-processors

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Guest user Created:   Mar 26, 2018 Last commented:   Mar 26, 2018

Sub-processors

Our software stores personal data on our infrastructure on behalf of our clients, so we are a Processor. We use Zendesk, a ticketing system, where users can report issues. This system is hosted in the US. In this system we will have email addresses from users, mostly only from our contact persons at clients. So not from all users. Should we regard Zendesk as a Sub-Processor with respect to personal data?
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Expert
Andrei Hanganu Mar 26, 2018

Answer:

You are correct, if Zendesk would be hosting the data of your customers they should be considered your sub-processors based on the description you provided.

To learn more about processors and sub-processors see this free online training GDPR Foundations Course: https://advisera.com/training/eu-gdpr-foundations-course//

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Mar 26, 2018

Mar 26, 2018

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