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Subsequent provision of products and services

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Guest user Created:   Dec 19, 2019 Last commented:   Dec 19, 2019

Subsequent provision of products and services

I'm trying to define what " the requirements for subsequent provision of products and services" in 8.3.2 -is it downstream processes or post delivery? Can you give an example?

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ISO 9001 DOCUMENTATION TOOLKIT

Step-by-step implementation for smaller companies.

ISO 9001 DOCUMENTATION TOOLKIT

Step-by-step implementation for smaller companies.

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Carlos Pereira da Cruz Dec 19, 2019

Clause 8.3.2 is about design and development planning. It includes both the project phase and the after the project phase, the after the successful verification and validation. 

After the project comes the provision of products and services: What raw materials to use? What drawings to follow? What equipment to use? What process control plan? What specifications to use? What acceptance criteria to use? What quality control plan to use? What packaging to use? What post delivery service to provide?

Clause 8.3.2 h) is about preparing 8.5.1 – including both downstream processes and post-delivery services.

The following material will provide you information about Design and development:

- ISO 9001 – The ISO 9001 Design Process Explained - https://advisera.com/9001academy/blog/2013/11/05/iso-9001-design-process-explained/
- ISO 9001 - Understanding Product & Service Provision in ISO 9001 - https://advisera.com/9001academy/blog/2014/10/07/understanding-product-service-provision-iso-9001/
Book – Discover ISO 9001:2015 Through Practical Examples - https://advisera.com/books/discover-iso-9001-2015-through-practical-examples/
- free online training ISO 9001:2015 Internal Auditor Course - –https://training.advisera.com/se/iso-14001-internal-auditor-course/o-9001-internal-auditor-course/  

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Dec 19, 2019

Dec 19, 2019