Guest user Created: May 18, 2018 Last commented: May 18, 2018

Supporting services

ITIL & ISO 20000

Defining customers for core services is clear according to the part/firm that makes us the payment. But defining customers for supporting services is a bit confusing. Should we make that definition or does it not make any sense?

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Branimir Valentic May 18, 2018

Answer:
If supporting services are provided by the same (part of the ) organization as customer facing services, then there is no point in looking for the customer of the supporting services.
But, if supporting services are provided by external organization or some other department inside the same organization - then there is a customer of the supporting services.
Read the article "
ITIL Customer-facing vs. supporting services" https://advisera.com/20000academy/blog/2014/05/27/itil-customer-facing-vs-supporting-services/ to learn more.

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May 17, 2018

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