Guest user Created: Jun 27, 2018 Last commented: Jun 27, 2018

Terminology of ISO 9001 - shall word

"In the ISO 9001 standard, the expression "shall consider" is used extensively. I was wondering what implication it had in actual audits. i.e. if we "shall consider what needs to be obtained from external providers" (clause 7.1.1), in what kind of question from the auditor might this translates into? Are we required to have any proof that we did indeed consider it? I have a similar question for the following "shall" clauses: shall ensure and shall understand?”

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Carlos Pereira da Cruz Jun 27, 2018

Answer:
Please check at the end of clause 0.1 of ISO 9001:2015 what is written about the “shall” word, shall is a requirement. How do I, as an auditor, audit clause 7.1.1 shall? I do not ask directly, I look for evidences. For example, looking into process performance indicators, complaints, devolutions and recalls I can get evidences that help me answer to questions like: Do the organization has enough resources? Do they have the right team? Are resources being well used? Is productivity OK? Are support structures OK?

More than direct questions an auditor might be look ing into evidences that support the answers to the checklist questions.

The following material will provide you information about terminology:

- Explanation of the basic terminology in ISO standards - https://advisera.com/27001academy/blog/2015/01/12/explanation-of-the-basic-terminology-in-iso-standards/
- free online training ISO 9001:2015 Foundations Course – https://advisera.com/training/iso-9001-foundations-course/
- book - Discover ISO 9001:2015 Through Practical Examples - https://advisera.com/books/discover-iso-9001-2015-through-practical-examples/

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Jun 26, 2018

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