Reaching out with a question after the recent purchase of the Toolkit w/ Extended Support. In the ISO 17025 the word “shall” is used. In the toolkit procedures the word “must” is used in place of the word “shall”. Is the word “must” an accepted term by accreditation bodies?
Up to this point, we are grateful for the purchase of the toolkit. With minor modifications to the quality manual and lab procedures, this is very effective and truly helpful to get us started in the right direction.