Webinar questions

1. what is the best software for vizualyzing process framework, and process maps?

Answer:

I cannot point you to any particular brand. I am still using basic slide software with flowchart symbols to draw them. I know I would like to find a software where I could relate process step with activities and functions but never find one good enough.

2. how or to what level risks should be incorporated into the process framework and maps?

Answer: 

After drawing a process and defining its purpose and indicators I put them on a wall, and I invite people to a brainstorm about what can go wrong in the process. Later after evaluation of those risks, I invite people to develop changes in the process to minimize or avoid those risks. It is interesting that I find this exercise much more useful when organizations have less experience regarding quality. For example, this way they find in a bottom-up approach what they need to control, in the process or product/service.

3. how to define process frameworks and separate process goal? 

Answer:

I do not start with any particular process framework. I start with different groups of customers with needs and expectations, (I put each group in a steaky note in the left side of a wall), and I end with the same different groups of customers but now served (I put each group in a steaky note in the right side of the same wall). Then I invite people to use sticky notes with a different color to identify actions needed to go from left to right. One action, one steaky note. Then, as a group we organize sets of actions under a same “umbrella”. Each umbrella is a process. That way I believe people understand better what is a process. For each process I ask for the purpose, the reason for its existence. After writing the purpose it is easy to develop goals and indicators. For example, if I say that the purpose of the process “Develop new products” is to win new customers and improve competitiveness. I would like to measure how many new customers buy new products. I would like to measure average price or average margin.

4. Is BPMN good fit for process modelling and communication?

Answer:

Yes. I use a simplified version. I would recommend it without any hesitation.

The following material will provide you more information about processes:

- Article - ISO 9001: The importance of the process approach - https://advisera.com/9001academy/blog/2015/12/01/iso-9001-the-importance-of-the-process-approach/