Who is a supplier?

Answer:

According to ISO 9000:2015, a supplier is an organization that provides a product or a service. There is no reference to the level of control.
The fact is that your organization uses a service provided. Although your organization has no control over the National service, it is interested in its performance. Imagine that the weather data is wrong or always late, your software’s clients may become unsatisfied.

The following material will provide you more information about supplier evaluation:

- How to evaluate supplier performance according to ISO 9001:2015 - https://advisera.com/9001academy/blog/2015/10/27/how-to-evaluate-supplier-performance-according-to-iso-90012015/
- Free online training - ISO 9001:2015 Foundations Course - https://advisera.com/training/iso-9001-foundations-course/
- Book – Discover ISO 9001:2015 Through Practical Examples – https://advisera.com/books/discover-iso-9001-2015-through-practical-examples/

2. Can "Turtles" replace a procedure?

Answer:

“Turtles” can replace a procedure. There is no ISO definition of what is a procedure. So, any solution useful for a particular organization is welcomed.