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Wording in ISO 9001

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Guest user Created:   May 30, 2019 Last commented:   May 30, 2019

Wording in ISO 9001

Thank you for a well written document; Checklist_of_ISO_9001_2015_Mandatory_Documentation. My question is with regard to this document. How did you derive what documents, procedures and records that are mandatory/non-mandatory? When I read ISO 9001:2015, this is not obvious. Is it the choice of wording in the standard that is the answer? In that case, how should I interpret the wording?
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ISO 9001 DOCUMENTATION TOOLKIT

Step-by-step implementation for smaller companies.

ISO 9001 DOCUMENTATION TOOLKIT

Step-by-step implementation for smaller companies.

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Iciar Gallo May 30, 2019

Answer:

You are correct, depending on the wording used documented information is mandatory or not mandatory. These are the words used in ISO (International Standard Organization) and their definitions:

- "shall" indicates a requirement
- "should" indicates a recommendation
- "may" is used to indicate that something is permitted
- "can" is used to indicate that something is possible, for example, that an organization or individual is able to do something

For more information about mandatory documentation in ISO 9001:2015, see these materials:
- Article - List of mandatory documents required by ISO 9001:2015: https://advisera.com/9001academy/knowledgebase/ebase/list-of-mandatory-documents-required-by-iso-90012015/
- Book - Discover ISO 9001:2015 through practical examples: https://advisera.com/books/discover-iso-9001-2015-through-practical-examples/
- Book - Managing ISO documentation: a plain English guide: https://advisera.com/books/managing-iso-documentation-plain-english-guide/h-guide/g-iso-documentation-plain-english-guide/
- Free on line course - ISO 9001:2015 Foundations Course: https://training.advisera.com/se/iso-14001-internal-auditor-course/o-9001-foundations-course/
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May 30, 2019

May 30, 2019

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