Thank you for a well written document; Checklist_of_ISO_9001_2015_Mandatory_Documentation. My question is with regard to this document. How did you derive what documents, procedures and records that are mandatory/non-mandatory? When I read ISO 9001:2015, this is not obvious. Is it the choice of wording in the standard that is the answer? In that case, how should I interpret the wording?
You are correct, depending on the wording used documented information is mandatory or not mandatory. These are the words used in ISO (International Standard Organization) and their definitions:
- "shall" indicates a requirement
- "should" indicates a recommendation
- "may" is used to indicate that something is permitted
- "can" is used to indicate that something is possible, for example, that an organization or individual is able to do something