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Writing a QMS Manual in compliance to ISO 9001:2015

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tspindor Created:   Apr 03, 2017 Last commented:   Apr 03, 2017

Writing a QMS Manual in compliance to ISO 9001:2015

When writing the clauses, is it required to write out the whole text of the clause (example 8.2.3.1 The organization shall ensure that it has the ability to meet the requirements for products and services to be offered to customers. The organization shall conduct a review before committing to supply products and services to a customer, to include:....) or can I just state 8.2.3.1 then my own statement response?
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ISO 9001 DOCUMENTATION TOOLKIT

Step-by-step implementation for smaller companies.

ISO 9001 DOCUMENTATION TOOLKIT

Step-by-step implementation for smaller companies.

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koyefetuga Apr 03, 2017
You don't have to write the whole statement, a mention of the clause alone is sufficient
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Strahinja Stojanovic Apr 04, 2017
The manual doesn't have to follow ordering of the clauses and most definitely it shouldn't contain the text of the standard since it is violation of the copyrights of the ISO organization. You can simply write how the clause requirements are met or make reference to the document that contains more details. Keep in mind that the manual is no longer a mandatory document, so if you find it redundant, you can simply avoid writing this document.

For more information, see: Writing a short Quality Manual https://advisera.com/9001academy/knowledgebase/writing-a-short-quality-manual/
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ISO 9001 Clause 8.2.3.2