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Determining the scope in nonprofit organization

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Guest user Created:   Jun 23, 2017 Last commented:   Jun 23, 2017

Determining the scope in nonprofit organization

I work for a alcohol and drug rehabilitation centre. We are a not for profit organisation and our funding bodies determine the services that we must provide and the KPIs associated with it. In terms of interested parties (Context of the organisation) my CEO believes that basically the funding bodies are the only interested parties and feels that Suppliers, contractors, cients, employees etc. are not considered interested parties relevant to the QMS. I believe they are because our employees deliver a service to our clients and their needs are proper training, proper communication, resources such as electronic QMS management programs etc. Our suppliers have a direct input on our QMS for example if our IT systems are not running smoothly it causes time delays, loss of information etc. These are just examples. Could you please assist with clarity on who we have to consider as "interested parties".
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ISO 9001 SCOPE OF THE QUALITY MANAGEMENT SYSTEM

Define the scope of the QMS and its boundaries.

ISO 9001 SCOPE OF THE QUALITY MANAGEMENT SYSTEM

Define the scope of the QMS and its boundaries.

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Strahinja Stojanovic Jun 23, 2017

Answer:

The organization, regardless of the funding, needs to identify all interested parties relevant to the QMS (Quality Management System). The funding bodies are definitely one of the most important interested parties, but the organization cannot neglect needs and expectations of its customers primarily, then employees, contractors and suppliers.

All these needs and expectations are important inputs for improvement of the service you provide and the QMS itself, failing to identify customers as interested party would definitely be considered as a nonconformity during certification audit.

For more information, see: How to determine interested parties and their requirements according to ISO 9001:2015 https://advisera.com/9001academy/blog/2015/11/10/how-to-determine-interested-parties-and-their-requirements-according-to-iso-90012015/

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anitahelberg Jun 23, 2017

Thank you very much for your feedback

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