Guest user Created: Nov 16, 2017 Last commented: Nov 16, 2017

Customer visit and customer satisfaction

"I suppose to standardize organization of customer visit. I got suggestions that it should be SOP or flowchart and recently just guideline as the lowest level off documents. I went through some articles looking for answer I found that customer visit is integral part of customer satisfaction and communication and process of organization of the visit should be part of customer satisfaction procedure. Am I right ?"

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Carlos Pereira da Cruz Nov 16, 2017

Answer:

In reality it doesn’t matter, it is just a box, consider that it belongs to customer satisfaction, or customer communication, or even a tool to win customers, or interested parties’ relationship development. What matters is that your organization believes that customer visits is something worth investing to do it professionally

The following material will provide you information about customer satisfaction:
- ISO 9001 – Main elements of handling customer satisfaction in ISO 9001 - https://advisera.com/9001academy/blog/2014/07/01/main-elements-handling-customer-satisfaction-iso-9001/
- free online training ISO 9001:2015 Foundations Course – https://advisera.com/training/iso-9001-foundations-course/
- book - Discover ISO 9001:2015 Through Practical Examples - https://advisera.com/books/discover-iso-9001-2015-through-practical-examples/

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Nov 15, 2017

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