Customer complain log

Answer:

A customer complain log should include the list of complaints received from customers, with its documented response and closure. After receiving a complaint, the organization must evaluate whether the complaint is reasonable or not, and after doing so, the organization will need to suggest a way of resolving the complaint and decide if carrying out a correction or corrective action according to its own organization´s procedure for control of nonconforming product or service.

You can download a free preview of our Registry of Customer Complaints here: https://advisera.com/9001academy/documentation/registry-customer-complaints/

To learn more about customer complaint registers, see these materials:
- Article - Main elements handling customer satisfaction in ISO 9001: https://advisera.com/9001academy/blog/2014/07/01/main-elements-handling-customer-satisfaction-iso-9001/
- Article - Handling customer satisfaction with code of conduct and co mplaints procedure: https://advisera.com/9001academy/blog/2014/07/15/handling-customer-satisfaction-code-conduct-complaints-procedure/
- Book - Discover ISO 9001:2015 through practical examples: https://advisera.com/books/discover-iso-9001-2015-through-practical-examples/
- ISO 9001:2015 Foundations Course: https://advisera.com/training/iso-9001-foundations-course/