Business rules definition
In the Iso document structure there are no business rules included. Would these be defined in the procuedures? For example if you have certain mandates or given time- or cost limits in a process?
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ISO 9001 DOCUMENTATION TOOLKIT
Step-by-step implementation for smaller companies.
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ISO 9001 DOCUMENTATION TOOLKIT
Step-by-step implementation for smaller companies.
Find out more
ISO 9001 DOCUMENTATION TOOLKIT
Step-by-step implementation for smaller companies.
Find out more
As far as I understand your question, you are speaking about both ISO 9001:2015 clauses 4.4.1 c) and 9.1.1.
Organizations should define performance indicators for their processes. Those performance indicators can be presented in documents that describe each process or in tables that gather all performance indicators from all processes.
The following material will provide you more information about monitoring and measurement:
- Article - Practical tips for measuring your QMS according to ISO 9001:2015 clause 9.1 - https://advisera.com/9001academy/blog/2017/08/29/practical-tips-for-measuring-your-qms-according-to-iso-90012015-clause-9-1/
- Article - How to define Key Performance Indicators for a QMS based on ISO 9001 - https://advisera.com/9001academy/24/define-key-performance-indicators-qms-based-iso-9001/-iso-9001/
- Free webinar - Measurement, analysis, and improvement according to ISO 9001:2015 - https://advisera.com/9001academy/webinar/measurement-analysis-and-improvement-according-to-iso-9001-2015-free-webinar/
- Enroll for free course - ISO 9001:2015 Foundations Course - https://advisera.com/training/iso-9001-foundations-course/
- book – Discover ISO 9001:2015 Through Practical Examples – https://advisera.com/books/discover-iso-9001-2015-through-practical-examples/
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Nov 11, 2019