Quality Management Manual design

ISO 9001:2015 no longer requires the existence of a quality manual. So, organizations are free to decide which content they feel is useful.

I still recommend that organizations should develop a quality manual. I always think of a Quality Manual as a kind of identity card of an organization. So, I design Quality Manuals that answer questions like:

- Who are we? (picture of organization building and group photo of everybody working in the company)
- What do we do? (pictures of products or services being provided, the scope of the system and reference to any non-applicability of a clause)
- What are our values and commitments? (quality policy)
- Whom do we work for? (customers and other relevant interested parties)
- How do we work? (map of interrelated processes)
- Table with relevant documents for the quality management system

The following material will provide you more information about Quality Manuals:

- Article – The future of the Quality Manual in ISO 9001:2015 - https://advisera.com/9001academy/knowledgebase/the-future-of-the-quality-manual-in-iso-90012015/
- Article - Writing a short Quality Manual - https://advisera.com/9001academy/knowledgebase/writing-a-short-quality-manual/
- Free online training ISO 9001:2015 Foundations Course – https://advisera.com/training/iso-9001-foundations-course/
- Book - Discover ISO 9001:2015 Through Practical Examples - https://advisera.com/books/discover-iso-9001-2015-through-practical-examples/