ISO 9001:2015 no longer requires the existence of a quality manual. So, organizations are free to decide which content they feel is useful.
I still recommend that organizations should develop a quality manual. I always think of a Quality Manual as a kind of identity card of an organization. So, I design Quality Manuals that answer questions like:
- Who are we? (picture of organization building and group photo of everybody working in the company) - What do we do? (pictures of products or services being provided, the scope of the system and reference to any non-applicability of a clause) - What are our values and commitments? (quality policy) - Whom do we work for? (customers and other relevant interested parties) - How do we work? (map of interrelated processes) - Table with relevant documents for the quality management system
The following material will provide you more information about Quality Manuals: