8.5 production and service provison

Clause 8.5.3 may not be applicable to every organization.

Simple case – a customer bought a product and that product is returned for planned maintenance, or for correcting some defect, or for upgrading some part (last week I updated my computer battery, for example).

Business to business case – consider a brand that outsources the manufacturing of its jackets to a manufacturer. The manufacturer buys and applies all materials, but the brand supplies the high-profile brand labels. Those labels must be protected from theft or any kind of loss. For all purposes, those labels are like money.

Intellectual property – a customer send you, the manufacturer, the blueprints of its later high-tech gadget. Customers expect that the blueprints are protected from theft or leaking into the media.

Molds – A customer has a mold and asks your organization to manufacture injection molding parts with it. The customer expects that you don’t start injection parts with that mold for your own use.

External providers – It is becoming more common that organizations don’t possess equipment, they rent it to an external provider. For example, in a construction company, the scaffolding structure used may belong to an external provider.

You can find more information below:

• How does ISO 9001 property clause 8.5.3 reflect on software? - https://advisera.com/9001academy/blog/2018/03/23/how-does-iso-9001-property-clause-8-5-3-reflect-on-software/
• Free webinar on demand - Overview of ISO 9001 implementation steps - https://advisera.com/9001academy/webinar/overview-of-iso-9001-implementation-steps-free-webinar-on-demand/
• Enroll for free course - ISO 9001:2015 Foundations Course - https://advisera.com/training/iso-9001-foundations-course/