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Quality plan for service or colective

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Guest user Created:   Oct 11, 2021 Last commented:   Oct 11, 2021

Quality plan for service or colective

I intend to implement the ISO 9001: 2015 standard in my company, which is a service company, so I am stuck in filling in the documents for the production and service delivery procedure. I would like to know if, while filling out the quality plan, should I fill in the quality plan for each service to be provided or should I fill in a single quality plan for the various services?

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ISO 9001 DOCUMENTATION TOOLKIT

Step-by-step implementation for smaller companies.

ISO 9001 DOCUMENTATION TOOLKIT

Step-by-step implementation for smaller companies.

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Carlos Pereira da Cruz Oct 11, 2021

Start by listing the different types of services provided by your company. Then start an unzooming exercise and try to determine what is common and what is different in terms of risk. For example, a transport company may have a basic service of taking an order from A to B, but it can also provide the same service urgently, or also provide the same service with a guarantee of negative temperatures during transport, it can also provide the same type of transport for foodstuffs with food safety requirements.

So, for each kind of service, think about clients and other interested parties requirements and compliance obligations, and think about risks for each service, from there develop your quality plans. Perhaps some may be common to several kinds of services and others will be specific.

The following material will provide you with more information:

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Oct 11, 2021

Oct 11, 2021