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I am new to ITSM and service desk. What is the difference between ITIL and ISO 20000. IF you are an ITIL expert, does it mean you qualify for ISO 20000 Certification?
I would like to clarify on document required against Annexure A ControlsA-12.5.1 and A-12.6.2
We have a written document against A.12.6.2 which specifies
Users cannot install any software
Only IT can install software
All software to be approved by IT
Software installation by end-users requires exception with risk impact.
Is there a separate document required against A.12.5.1?
... - PCI-DSS vs. ISO 27001 Part 1 – Similarities and Differences https://advisera.com/27001academy/knowledgebase/pci-dss/
- PCI-DSS vs. ISO 27001 Part 2 – Implementation and Certification https://advisera.com/27001academy/knowledgebase/pci-dss/
... /iso-9001-vs-iso-13485/" class="content-link Link" target="_blank">https://advisera.com/9001academy/blog/2015/01/21/iso-9001-vs-iso-13485/
On this link you can find several white papers about the planning process for implementation od ISO 13485, project proposal and similar: https://advisera.com/13485academy/free-downloads/
Is there a definition what is a product (and service) according to ISO standards?
... plicants CVs) by establishing a principle in line with the period the data controller may need those data (i.e. until the job position has been covered).Therefore, specifications for data retention schedules may vary from case to case depending on the data processing.
You can find more information here:- The role of the DPO in light of the General Data Protection Regulation: https://advisera.com/eugdpracademy/knowledgebase/the-role-of-the-dpo-in-light-of-the-general-data-protection-regulation/- How the GDPR could impact your HR department: https://advisera.com/eugdpracademy/blog/2018/02/22/how-the-gdpr-could-impact-your-hr-department/- Implementing 3 main accountability principles under the EU GDPR: https://advisera.com/eugdpracademy/blog/2017/09/27/implementing-3-main-accountability-principles-under-the-eu-gdpr/- Understanding 6 key GDPR principles: https://advisera.com/eugdpracademy/knowledgebase/understanding-6-key-gdpr-principles/
... ting risk vs current controls?
Please note that there is no sequence here.
Since current controls have a direct influence on impact and likelihood, the components of the risk, the risk, and current controls have to be assessed at the same time.
For example for the risk of data loss, if you already have a backup solution implemented, it does not make sense to evaluate the risk of data loss without considering the backup. This would result in an unrealistic risk and unnecessary work to evaluate the risk again, now considering the control. The proper approach is to consider the risk of data loss considering the effects of the backup solution.
... ollected CVs from job applicants are deleted as soon as the job position has been covered. From this principle comes the rule to HR department "delete every CV you received as soon as the selected candidates start working and no later than the trial period ends." Therefore, in this example, there is a GDPR principle (data minimization), a company principle (collected CVs must be deleted) and a rule for the HR department.
In other words, Data protection policy explains how employees and company will process data and, though it is not directed to customer, it helps Supervisory Authority to verify that anything is declared in the Privacy policy (i.e. how data are processed) is coherent with principles and instruction given to employees, and with the internal company interpretation of GDPR. This is why the correct answer is d. All of the above.
For more information, see the following article:
Is it Ok to consider FAI as a subsitute of Design Validation?