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SAAS type services
1. Internal processes. In our case we’re a small organization and the personal data of staff and new hires will only be processed by 1 administrative person or the direction itself. If we guide these in clear procedures, which only are a few, we should be ok here.
2. With our SAAS product we’re processing personal data on behalf of our customers. In here we need to make sure our application supports
a)The option to add extra statements and or references to our customers regulations regarding GDPR.
b)The ability to delete a persons data on request of the customer
c)The ability to anonymize data on request of the customer
d)Make sure we have decent processor agreements in place
Since we’re already having the ISO 27001 in place the security of the product has already been standardized and documented. Is there any reason, and if yes which, to use all the templates provided in the toolkit? Because as far as I can see the mo st effort will be a couple of application changes and an internal procedure.
We never use personal data for marketing purposed at all.
Answer:
From your description I understand that you are acting most of the time as processors by providing SAAS type services. This actually limits to a certain degree your EU GDPR related risks since some obligations are only applicable to controllers. For example, you don`t have to deal with Data Subject Access Requests if the requests comes form a data subject that you are not the controller to, however if a request would come from one of your employees you will have to address it.
The same goes for the data breaches, if the personal data affected by the breach is one if your controllers than you need to notify the controller and not the Supervisory Authority or the affected data subjects. However, if the breach affects personal data of your employee then the data breach notification obligations will fall on you.
Another good example is the compliance the requirements of EU GDPR article 30 (https://advisera.com/eugdpracademy/gdpr/records-of-processing-activities/) which are applicable to both controller and processors.
So, unless a thorough analyze of your activities is performed we cannot advise you to discard any of the documents I the toolkit. -
Inventory of processing activities and retention schedule
Answer:
Inventory of processing activities need to be filled in by the companies themselves, there are no “most used processing activities” since these are closely linked to the business. For example a call center processing activities will be different than the ones form a recruitment company. This is why we provided in the EU GDPR toolkit the ”Guidelines of Processing Activities Inventory” that will explain how you could tackle this task.
As for the Retention Schedule is somehow the same story especially for certain types of records for which retention period is established by local legal requirements for example the retention period for CCTV footage is different between various Member States the same goes for payroll related documents as well. -
Data retention policy
Answer:
The EU GDPR states that personal data should not be kept for longer than necessary (https://advisera.com/gdpr/principles-relating-to-processing-of-personal-data/) thus all records of personal data need to be deleted at some point when no longer needed for a specific activity.
The documents listed in the Data Retention Policy are one of the most common records where personal data can be found, you can delete or add records based on your own business activity. Remember that the retention refers only to personal data thus records that do not contain personal data are not in scope of the policy or the GDPR. -
Quality Manual in IATF 16949
Answer:
IATF 16949 defines additional requirements to ISO 9001 specific for the automotive industry. ISO 9001 doesn't mention the manual, but IATF 16949 requires the Quality manual that will follow the structure of the standard, so it does not only requires organizations to have the manual but it also defines how it should be structured.
For more information, see: How to write the IATF 16949 Quality Manual https://advisera.com/16949academy/blog/2017/05/31/how-to-write-the-iatf-16949-quality-manual/ -
Preguntas sobre el libro Seguro & Simple
Respuesta: El libro está desarrollad o para guiarte en la implementación de la ISO 27001, y la mayoría de tus cuestiones están cubiertas por el libro: alcance del SGSI, definición de roles y responsabilidades para la gestión del equipo, y el tratamiento de la implementación como un proyecto.
Con respecto a los costes, este artículo puede ser interesante para “How much does ISO 27001 implementation cost?” : https://advisera.com/27001academy/blog/2011/02/08/how-much-does-iso-27001-implementation-cost/
Con respecto a los tiempos, esta herramienta gratuita puede resultarte útil “Duración de la implementación de ISO 27001 e ISO 22301” : https://advisera.com/27001academy/es/herramientas/calculador-gratuito-del-tiempo-de-implementacion-para-iso-27001-iso-22301/
Con respecto a la línea base, mi recomendación es definir un plan de proyecto, y seguirlo. El libro proporciona información sobre la definición de un proyecto para la implementación, y puedes ver también este artículo “ISO 27001 project - How to make it work": https://advisera.com/27001academy/blog/2013/04/22/iso-27001-project-how-to-make-it-work/
Con respecto a las minutas y registros, este artículo te puede interesar “Records management in ISO 27001 and ISO 22301” : https://advisera.com/27001academy/blog/2014/11/24/records-management-in-iso-27001-and-iso-22301/
Con respecto a la comunicación, generalmente los comunicados internos/externos relacionados con el SGSI se gestionan con un plan de comunicación. Este artículo te puede ayudar “How to create a Communication Plan according to ISO 27001” : https://advisera.com/27001academy/blog/2014/10/27/how-to-create-a-communication-plan-according-to-iso-27001/
Con respecto a las reuniones, generalmente la frecuencia depende de la empresa, aunque mi recomendación es que sean anuales (como mínimo)
Con respecto a las cuestiones relativas a riesgos del proyecto, puedes cubrir esto con el plan de proyecto, aunque esta cuestión no es de ISO 27001, es una cuestión relacionada con la gestión de proyectos, y tienes otros estándares para este propósito (como PRINCE2, PMP, etc)
Con respecto al control de la calidad, supongo que te quieres referir a "la revisión de la efectividad de los controles de seguridad, y puedes usar métricas/indicadores, por tanto este artículo también te puede interesar “Key performance indicators for an ISO 27001 ISMS” : https://advisera.com/27001academy/blog/2016/02/01/key-performance-indicators-for-an-iso-27001-isms/ . Este artículo también te puede ayudar “How to perform monitoring and measurement in ISO 27001” : https://advisera.com/27001academy/blog/2015/06/08/how-to-perform-monitoring-and-measurement-in-iso-27001/ . Por otra parte, las auditorías pueden ser usadas también para verificar la implementación del SGSI, el estado de los controles, etc, y esto es cubierto por el libro, aunque aquí puedes ver más información para realizar la auditoría interna “How to make an Internal Audit checklist for ISO 27001 / ISO 22301” : https://advisera.com/27001academy/knowledgebase/how-to-make-an-internal-audit-checklist-for-iso-27001-iso-22301/
Finalmente, si estás pensando sugerir el proyecto a la alta dirección, este artículo sobre los beneficios de la ISO 27001 te puede ayudar “For key benefits of ISO 27001 implementation” : https://advisera.com/27001academy/knowledgebase/four-key-benefits-of-iso-27001-implementation/
Y también este webinar gratuito “Beneficios de ISO 27001: Cómo obtener el apoyo de la Dirección” : https://advisera.com/27001academy/es/webinar/iso-27001-benefits-how-to-obtain-management-support-free-webinar/ -
Numbering documents
Thank-you Carlos, moving forward into an electronic system, I appreciate your help. -
ISO 9001:2015 and confidentiality
Answer:
Confidentiality matters related to relevant stakeholders are treated under clause 8.5.3. Internal confidentiality matters are treated under clause 7.5.3.1 b) and clause 7.5.3.2
The following material will provide you information about documented information:
- ISO 9001 – New approach to document and record control in ISO 9001:2015 - https://advisera.com/9001academy/blog/2015/06/30/new-approach-to-document-and-record-control-in-iso-90012015/
- free online training ISO 9001:2015 Foundations Course – https://advisera.com/training/iso-9001-foundations-course/
- book - Discover ISO 9001:2015 Through Practical Examples - https://advisera.com/books/discover-iso-9001-2015-through-practical-examples/ -
Transition from ISO 9001:2008
Answer:
You should contact your certification body because they are the ones that can help you more with that question. Some certification bodies stop issuing ISO 9001:2008 certificates after September 2016, and most importantly ,last October the International Accreditation Forum decided that certification bodies will no longer certify QMS according to ISO 9001:2008 after 15 March 2018. After that date, even if your QMS is according to ISO 9001:2008, certification bodies will conduct all ISO 9001 initial, surveillance, and recertification audits to the new version (ISO 9001:2015).
The following material will provide you information about transition:
- ISO 9001 – How to make the transition from ISO 9001:2008 revision to the 2015 revision (be careful some information about dates is no longer valid) - https://advisera.com/9001academy/blog/2015/10/06/how-to-make-the-transition-from-iso-90012008-revision-to-the-2015-revision/
Tools for ISO 9001:2015 transition - https://advisera.com/9001academy/2015transition/
- free online training ISO 9001:2015 Foundations Course – https://advisera.com/training/iso-9001-foundations-course/
- book - Discover ISO 9001:2015 Through Practical Examples - https://advisera.com/books/discover-iso-9001-2015-through-practical-examples/ -
Minimum monitoring and measuring requirements
Answer:
It is hard to determine what is the minimum requirements for monitoring and measuring within ISO 14001 based Environmental Management System simply because it heavily depends on the significant environmental aspects the organization has.
But besides the monitoring and measuring that are part of the operational controls, the organization has to, as a very minimum, conduct monitoring and measuring of the environmental performances, evaluate compliance with relevant environmental legislation and conduct internal audits and management review.
For more information, see: How to measure the effectiveness of your EMS according to ISO 14001:2015 https://advisera.com/14001academy/blog/2016/09/05/how-to-measure-the-effectiveness-of-your-ems-according-to-iso140012015/
These materials will also help you regarding monitoring and measuring in ISO 14001:
- Book THE ISO 14001:2015 COMPANION https://advisera.com/books/the-iso-14001-2015-companion/
- Free online training ISO 14001:2015 Foundations Course https://advisera.com/training/iso-14001-foundations-course/
- Conformio (online tool for ISO 14001) https://advisera.com/conformio/