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Control table and risk assessment and treatment
Answer: I'm assuming that for control table you are referring to a data structure that directs a program flow according to the values and relations it contains. Considering that, in a risk assessment you should identify risks that could compromise the information in the control table, which could lead the program to flow in an unexpected or unauthorized manner. Examples are unverified changes, malicious codes, etc.
In the risk treatment you should consider options to minimize such risks, like including data input and data output validation, adoption of a formal change process, etc.
This article will provide you further explanation about risk assessment and treatment:
- ISO 27001 risk assessment & treatment – 6 basic steps https://advisera.com/27001academy/knowledgebase/iso-27001-risk-assessment-treatment-6-basic-steps/
These materials will also help you regarding risk assessment and treatment:
- Book ISO 27001 Risk Management in Plain English https://advisera.com /books/iso-27001-risk-management-in-plain-english/
- The basics of risk assessment and treatment according to ISO 27001 [free webinar on demand] https://advisera.com/27001academy/webinar/basics-risk-assessment-treatment-according-iso-27001-free-webinar-demand/ -
ISO 17021 Control of Documented Information
Even though the CB is not ISO 9001 certified, are there any similar requirements under ISO 17021:2015 or any other standard that CBs should comply with?
Answer:
Standard ISO IEC 17021-1 Conformity assessment -- Requirements for bodies providing audit and certification of management systems -- Part 1: Requirements defines requirements for document and record control for certification bodies. These requirements look more like ISO 9001:2008 requirements for document and record control than the requirements of ISO 9001:2015. Requirements of clause 7.5.2 a) form ISO 9001:2015 have analogue requirements in clause 10.2.3 e) of ISO 17021-1 that says that documents should be "legible and readily identifi able", and this practically means that the same requirements for identification of documents exist in both ISO 9001 and ISO 17021-1. -
Objectivity vs Impartiality
Answer:
Objectivity is sticking to the facts, being guided by the evidence and considering an event will be closer to the truth the more supporting evidence it has. This is important when gathering evidences during the audit.
Meanwhile, impartiality is not taking sides, to give up making value judgments and treat as equivalent different versions of an event, believing the truth is in the middle. This is important when making decisions based on the evidence you've acquired during the audit. For example, if you are conducting the audit and making the report or conclusions based on evidence in a way that purposely benefits or mitigates responsibility of certain people for certain audit findings (e.g. nonconformities).
For more information, see: ISO 9001 internal auditor training: Is it for me? https://advisera.com/9001academy/blog/2015/06/02/iso-9001-internal-auditor-training-is-it-for-me/ -
ISO27002 Clause 12.1.1
Or does the topic mean something else of documents for IT positions?
Answer: The control A.12.1.1 (Documented operating procedures) is related to documentation of operational activities like computer start-up and close-down, backup, equipment maintenance, media handling, etc.
To identify which documents are related to an IT System's Engineer role you should document, you need to verify in the IT System's Engineer job description which activities he performs are related to information processing and communication facilities and, considering the results of risk assessment, legal requirements, decisions of top management and operational needs, which procedures should be documented.
Some examples of documents related to this controls are "Backup policy", "IT operational procedures", "Network management", and "Systems monitoring".
These articles will provide you further explanat ion about writing policies and procedures:
- 8 criteria to decide which ISO 27001 policies and procedures to write https://advisera.com/27001academy/blog/2014/07/28/8-criteria-to-decide-which-iso-27001-policies-and-procedures-to-write/
- How to structure the documents for ISO 27001 Annex A controls https://advisera.com/27001academy/blog/2014/11/03/how-to-structure-the-documents-for-iso-27001-annex-a-controls/
These materials will also help you regarding writing policies and procedures:
- Book Secure & Simple: A Small-Business Guide to Implementing ISO 27001 On Your Own https://advisera.com/books/secure-and-simple-a-small-business-guide-to-implementing-iso-27001-on-your-own/
- Free online training ISO 27001 Foundations Course https://advisera.com/training/iso-27001-foundations-course/ -
Becoming a consultant
Answer: Yes, it is possible to get a job as an ISO 27001 consultant without a certificate, because in most countries there are no formal qualifications required to become a consultant, but you should note that, besides experience some certifications can really improve your chances to get a job.
This article will provide you further explanation about becoming a consultant:
- How to become an ISO 27001 / ISO 22301 consultant https://advisera.com/27001academy/blog/2014/07/21/how-to-become-an-iso-27001-iso-22301-consultant/
This material will also help you regarding becoming a consultant:
- Webinar: How to become an ISO 27001 / BS 25999-2 consultant https://advisera.com/27001academy/webinar/become-iso-27001-bs-25999-2-consultant-free-webinar/ -
Annex A Controls
Answer: ISO standard's content is defined by technical committees that can be different for each standard. For example, for ISO 27001 the technical committee is the ISO/IEC joint technical committee JTC 1, while for ISO 22301 the technical committee is the ISO/TC 292 Security and resilience. These committees work with different contexts and point of views that may result in situations like this one you mentioned, where the ISO 27001 committee decided this standard should have a set of controls attached while the ISO 22301 committee did not see reason for such details to be attached (in fact, guidance for ISO 22301 is available on ISO 22313 - https://www.iso.org/standard/50050.html). -
Audit of outsourced service
Answer: For auditing an outsourced service like Office 365 you should use as reference the terms of service for the provision of the service. In this term of service you should look for clauses referring to how the access control to the service (in this case, the email service) will be implemented and how the provider will demonstrate to the customer that the control is implemented and working properly.
From this point you can ask for evidences of how the access control is implemented and how it is being verified and evaluated either by the provider (e.g., by means of an internal or external audit of the provider's premises) and by the organization (e.g., through a review of audit reports sent by the provider to the person responsible by the service in your organization.
You should also note that your company still needs to audit its own process for access control and assess whether the activities are compliant with your organziation's own Access control policy.
This article will provide you further explanation about access control policy:
- How to handle access control according to ISO 27001 https://advisera.com/27001academy/blog/2015/07/27/how-to-handle-access-control-according-to-iso-27001/
This article will provide you further explanation about internal audit:
- How to make an Internal Audit checklist for ISO 27001 / ISO 22301 https://advisera.com/27001academy/knowledgebase/how-to-make-an-internal-audit-checklist-for-iso-27001-iso-22301/
This material will also help you regarding internal audit:
- ISO Internal Audit: A Plain English Guide https://advisera.com/books/iso-internal-audit-plain-english-guide/ -
Standard change
Answer:
There are (many) different kinds of changes which are considered as standard change. Usually, each one of them has separate procedure how to fulfill them. In order to have efficient Standard Change Management process in place, you need to have following:
1. clearly defined procedure - usually defined by Change Manager or someone from Technical Management. This also includes triggers i.e. how to initiate that procedure (and who is allowed to do that)
2. Responsibilities - i.e. who is doing what
3. clearly communicated procedure to all relevant/involved parties
Following article can help you with this issue:
"Tips and tricks for using the ITIL standard change mechanism" https://advisera.com/20000academy/blog/2017/06/27/tips-and-tricks-for-using-the-itil-standard-change-mechanism/ -
Clause 4 in ISO 9001:2015 and AS9100 Rev D
Answer:
Much of clause 4 is new to ISO 9001 and was not present in the ISO 9001:2008 version. in particular:
4.1 is about understanding the organisation and its context. This requires you to determine what internal and external issues affect your QMS and is new.
4.2 is about understanding the needs and expectations of interested parties. This requires you to identify the parties interested in your QMS and what their needs and expectations are, and is also new.
4.3 is about the scope of the QMS and while this is not new it does require you to consider the scope with the knowledge from 4.1 & 4.2; so a review of the scope is a good idea.
4.4 is about understanding the processes in the QMS. This is very similar to the previous version with the addition of a few things such as addressing the risks and opportunities for the processes.
While 4.1 & 4.2 do not require you to keep documented i nformation it is a good idea to keep your listing of issues, interested parties and their needs so that you can review it for updates as time goes on. A procedure on how you accomplish this might also be needed so that everyone understands how you intend to perform these review.