Guest user Created: Aug 11, 2017 Last commented: Aug 11, 2017

Standard change

ITIL & ISO 20000

Trying to find some information on how to implement standard changes. That is how is the pre-approval of standard changes done. Who role is it to do the pre approval? What are the inputs and what is the process surrounding this?'

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Branimir Valentic Aug 11, 2017

Answer:
There are (many) different kinds of changes which are considered as standard change. Usually, each one of them has separate procedure how to fulfill them. In order to have efficient Standard Change Management process in place, you need to have following:
1. clearly defined procedure - usually defined by Change Manager or someone from Technical Management. This also includes triggers i.e. how to initiate that procedure (and who is allowed to do that)
2. Responsibilities - i.e. who is doing what
3. clearly communicated procedure to all relevant/involved parties

Following article can help you with this issue:
"Tips and tricks for using the ITIL standard change mechanism" https://advisera.com/20000academy/blog/2017/06/27/tips-and-tricks-for-using-the-itil-standard-change-mechanism/

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Aug 11, 2017

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Standard change

Standard change

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