Since you did't stated against what standard you want to get certified, I assume you've meant ISO 9001. In order to get certified, you need to implement the standard first and there are some similar steps for every management system standard.
First step in implementation is to conduct a gap analysis to determine to what level your company is already compliant with the standard and what needs to be done to achieve full compliance. Here you can find our free GAP analysis tool https://advisera.com/9001academy/iso-9001-gap-analysis-tool/
Then you can start implementing requirements of the standard and when everything is finished, you should conduct internal audit and management review to make sure that your Quality Management System is compliant with the standard.
but on Procedure_for_Corrective_Action_EN.docx not mention any root cause analysis and how to implement it.
Clean desk procedure
Answer: Generally a clear desk procedure is not required, being sufficient performing periodic awareness and monitoring activities to evaluate policy effectiveness.
Answer: Besides reducing the likelihood of security incidents, the companies that implement ISO 27001 can achieve other benefits as well - getting new clients, better organizing their processes, quicker compliance with laws and regulations, etc.
You are correct, the definition of the scope is one of the crucial steps in ISO 9001 implementation and the way you determine the scope will guide you through the next steps. Since you are only distributor of the pharmaceutical products and not a manufacturer, many of clauses of the standard will not be applicable to your QMS, Therefore you wont be needing as many documents as some production company.
Answer:
Changes are, usually, classified according to the risks and costs they have.
Here are criteria for Normal changes:
1. Minor change - low risk and/or low cost
2. Significant change - medium risk and/or cost
3. Major change - high risk and/or cost
This article can provide few more details: "Three key elements of assessment and evaluation of changes according to ITIL"
ISO 27001 ISMS into ISO 13485 QMS
Answer: If the system's scopes have sufficient overlap, considering their integration it is a good option to optimize organization's efforts and resources. Additionally all ISO management systems published after 2012 have the same general structure, and this make integrating them a lot of easier.
Keep in mind that requirements for targets and programs belong to 2004 version of the standard, 2015 version of the standard only has environmental objectives and plans to achieve them.
In ISO 14001:2004, environmental objectives are more general and provide directions for environmental targets that are more specific. The programs represent a set of activities to enable organization to achieve and monitor and measure achievement of the environmental objectives and targets. For example, your environmental objective can be to decrease pollution, and one of the targets can be to decrease CO2 emissions by 20%, the program would be to install the filters and monitor the CO2 emission.
Answer: To undertake our practice exams you only have to enroll for course you want and go through the whole course before taking the exams. It is totally free. If you wish to go for the certification you will have to purchase the exam and schedule the time at you convenience.
Answer: Yes. Since ISO 27001 is an international standard, we developed our toolkits, including those for consultants, following the same standard's principles regarding their use by organizations all around the world, so the toolkit will help you implementing ISO 27001 regardless the country where the organization is.
At the moment we do not have the toolkit translated to Japanese (languages available are English, Deutch, Spanish, Dutch, Croatian, Portuguese, French, Russian and Polski.