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Achieving quality objectives

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Guest user Created:   Feb 07, 2017 Last commented:   Feb 07, 2017

Achieving quality objectives

How does the company achieve quality objectives?
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ISO 9001 DOCUMENTATION TOOLKIT

Step-by-step implementation for smaller companies.

ISO 9001 DOCUMENTATION TOOLKIT

Step-by-step implementation for smaller companies.

Expert
Strahinja Stojanovic Feb 07, 2017

What would you like (company) to improve in order to achieve the quality objectives e.g (purchase of new computes, training..etc)?

Answer:

The most important thing when setting the objectives is to formulate them in a way that allows measuring the level of achievement of the objective. For example, the objective "to improve customer satisfaction" is not a good objective because it cannot be measured and therefore we cannot determine whether the objective is met or not. But, if you define the objective as "to improve customer satisfaction by 10% compared to previous year" you will be able to measure customer satisfaction and compare it to the previous year and see if you met the objective. The best objectives are SMART (Specific, Measurable, Agreed up, Realistic, Time-based). To learn more about setting the objectives, see: How to Write Good Quality Objectives https://advisera.com/9001academy/knowledgebase/how-to-write-good-quality-objectives/

Once you define the objectives properly, you need to make plans for achieving them, meaning you need to define responsibilities, resources and activities that will enable you to achieve the objective. There is no universal solution for achieving the objectives, different objectives will require different actions and improvements to be made in order to achieve the objective. This is where the evidence-based decision making as a principle of ISO 9001 comes to light, information gathered through customer satisfaction surveys, reviewing customer complains, nonconformities, etc, will give you an insight on what needs to be improved in order to achieve the objectives.
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dseebo Feb 07, 2017
Thank you so much, much appreciated.
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dseebo Feb 07, 2017
How do you think the above items can be implemented and why you think it is important for the organisation to have the above items?
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dseebo Feb 07, 2017
hi
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Expert
Strahinja Stojanovic Feb 07, 2017
All these elements, if we talk about the objectives, are product of practice and it is a proven method for establishing and achieving the objectives. The information needed for evidence based decision making are required by the standard and again the standard is made according to best practices that ensure quality of the products and services and customer satisfaction.
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Feb 07, 2017

Feb 07, 2017

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