Guest user Created: Jul 03, 2018 Last commented: Jul 03, 2018

Change Management - purpose and objectives

ITIL & ISO 20000

My manager was writing the presentation slide and came across the question of why we need change management & why it so important. Hope you can illuminate to those questions. Having browsed through the internet, found that those questions are related to the objectives & purposes of Change Management.

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Branimir Valentic Jul 03, 2018

Answer:
Change Management process deals with live services and their efficiency. Therefore, success (or un-success) of process activities is seen and noticed by the customer (who pays the bill, after-all). So,there are many elements why is Change Management important, and these articles can help you:
"ITIL V3 Change Management – at the heart of Service Management" https://advisera.com/20000academy/knowledgebase/itil-v3-change-management-at-the-heart-of-service-management/
"5 benefits of ITIL Change Management implementation" https://advisera.com/20000academy/blog/2016/06/21/5-benefits-of-itil-change-management-implementation/
"How to overcome barriers while implementing the ITIL/ISO 20000 Change Management process" https://advisera.com/ 00academy/blog/2015/12/15/how-to-overcome-barriers-while-implementing-the-itiliso-20000-change-management-process/

Also, this free webinar can help you
"An overview of the ITIL Change Management Process" https://advisera.com/20000academy/webinar/an-overview-of-the-itil-change-management-process-free-webinar-on-demand/

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Jul 03, 2018

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