I just had a quick question regarding the entire section of clause 8. I can't seem to find the answer anywhere! We are not currently dealing with customers, it is more stakeholder-based as we are a research and development company at current, but are looking to sell products in the future. We are struggling with how to go about interpreting clause 8 as most of this is about selling and customer satisfaction, could you please offer some advice on this? Thanks in advance :)
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ISO 9001 DOCUMENTATION TOOLKIT
Step-by-step implementation for smaller companies.
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ISO 9001 DOCUMENTATION TOOLKIT
Step-by-step implementation for smaller companies.
Find out more
ISO 9001 DOCUMENTATION TOOLKIT
Step-by-step implementation for smaller companies.
Find out more
Based on the information that I get from your question I believe that you should apply clause 8 to your business as an R&D organization.
Clause 8.2 is about your customers, those to whom you develop the projects and validate the final product.
Clause 8.3 is your main job.
Clause 8.4 is about those materials, services and information that you buy to apply in the R&D activities. For example, test services, know-how, patent legal support.
Clause 8.5 is about what you do in 8.3
Clause 8.6 and 8.7 is about design and developments control.
The following material will provide you more information about design and development:
- The ISO 9001 Design Process Explained - https://advisera.com/9001academy/blog/2013/11/05/iso-9001-design-process-explained/- Procedure for Design and Development - https://advisera.com/9001academy/documentation/procedure-design-development/- Free online training ISO 9001:2015 Foundations Course - https://advisera.com/training/iso-9001-foundations-course/- Book – (where I use the process approach this way) - Discover ISO 9001:2015 Through Practical Examples - https://advisera.com/books/discover-iso-9001-2015-through-practical-examples/
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Jan 15, 2020