Expert Advice Community

Guest

Communication matrix

  Quote
Guest
Guest user Created:   Mar 16, 2020 Last commented:   Mar 16, 2020

Communication matrix

I want to know how to develop a communication matrix in an industry.
0 0

Assign topic to the user

ISO 9001 DOCUMENTATION TOOLKIT

Step-by-step implementation for smaller companies.

ISO 9001 DOCUMENTATION TOOLKIT

Step-by-step implementation for smaller companies.

Expert
Carlos Pereira da Cruz Mar 16, 2020

Your organization, with ISO 9001:2015 clause 4.2, determined relevant interested parties and their relevant requirements and/or expectations. So, considering those relevant interested parties, your organization should determine what needs to be communicated to each party (internal or external) in terms of the quality management system. For example, your organization may want to communicate process performance to employees, or quality test results to clients or environmental information to the local community. For each “what to communicate” your organization should plan (I use a table):

  • when to communicate – once per month? once per year? Every quarter? 
  • to whom communicate – clearly state who will be the recipients of communication 
  • how will you communicate? – a newsletter? An internal meeting? An e-mail? A press release? An internal report? A blog post?
  • who will communicate? – Which function or functions will be responsible for the communication?

The following material will provide you information about communication:
- Communication requirements according to ISO 9001:2015 - https://advisera.com/9001academy/blog/2016/11/01/communication-requirements-according-to-iso-9001-2015/
- You can enroll for free in this ISO 9001:2015 Foundations Course - https://training.advisera.com/course/iso-9001-foundations-course/
- Book - Discover ISO 9001:2015 Through Practical Examples - https://advisera.com/books/discover-iso-9001-2015-through-practical-examples/

Quote
0 1

Comment as guest or Sign in

HTML tags are not allowed

Mar 16, 2020

Mar 16, 2020

Suggested Topics