Matrix for communication

Answer:

Matrix for communication is not really a requirement in ISO 9001, however, if you decide to make it, the best way is to create a table where in one column you will list all relevant roles in the QMS (Quality Management System) and in each row in the table will represent one responsibility for communication, for example communicating Quality Policy. Then you can put check marks to mark which role is responsible for which communication.

For more information, see: Communication requirements according to ISO 9001:2015 https://advisera.com/9001academy/blog/2016/11/01/communication-requirements-according-to-iso-9001-2015/

These materials will also help you regarding communication process:
- Book Discover ISO 9001:2015 Through Practical Examples https://advisera.com/books/discover-iso-9001-2015-through-practical-examples/
- Free online training ISO 9001:2015 Foundat ions Course https://advisera.com/training/iso-9001-foundations-course/
- Conformio (online tool for ISO 9001) https://advisera.com/conformio/