Communication requirements of ISO 9001:2015

Answer:

There is no one way to meet requirements of clause 7.4. Depending on the needs of the organization, you can develop one centralized communication process and develop a procedure for communication where you will define what will be communicated, when, with whom, how and by who. The second option is to define these information for each process within the process procedures.

In my opinion, the second option is better because all relevant people will have necessary information about the communication within their own process procedure and there will be no need for additional communication procedure. For more information, see: Communication requirements according to ISO 9001:2015 https://advisera.com/9001academy/blog/2016/11/01/communication-requirements-according-to-iso-9001-2015/