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Content of a manual

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Guest user Created:   Nov 03, 2016 Last commented:   Nov 03, 2016

Content of a manual

What should be the content of the manual e.g. Human Resource Management Process based on ISO 9001:2015?
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ISO 9001 DOCUMENTATION TOOLKIT

Step-by-step implementation for smaller companies.

ISO 9001 DOCUMENTATION TOOLKIT

Step-by-step implementation for smaller companies.

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Strahinja Stojanovic Nov 03, 2016

Answer:

What you call a manual is usually refereed as a procedure. There are no explicit requirements regarding the content or style but there are some usual elements that procedures contain. There is usually a section about purpose, scope and users of the procedure, reference documents and records to be used based on the procedure. Beside these elements the procedure contains descriptions of the activities included in the process as well as responsibilities. If you want to find out more about writing a QMS procedure, see: 7 steps in writing QMS policies and procedures for ISO 9001 https://advisera.com/9001academy/blog/2015/03/10/7-steps-in-writing-qms-policies-and-procedures-for-iso-9001/

Human resource procedure will include, beside above mentioned elements, description on how your company identifies needs for competence and how it plans and conducts training in order to achieve these competence requirements as well as responsibiliti es and records used in the process. To learn more about ISO 9001 requirements regarding human resources, see: How to ensure competence and awareness in ISO 9001:2015 https://advisera.com/9001academy/knowledgebase/how-to-ensure-competence-and-awareness-in-iso-90012015/
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Nov 03, 2016

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