I want support in knowing examples for 4.1 & 4.2 in ISO 9001:2015 our scope is infrastructure developers & EPC contractors for Civil/Electrical/Hydraulics/Mechanical/Waste Management& Environmental projects
Clause 4.1 is about determining those internal and external issues that can be relevant to influence your organization’s future. You can think about political, economic, social, technological, environmental and legislative as external issues, and about performance, complaints, experience, market presence as internal issues.
Clause 4.2 is about determining who are the relevant interested parties for your organization’s business ecosystem: customers; customer’s customers; regulators; influencers; universities; suppliers; unions; competitors.
The following material will provide you more information about the context and interested parties: