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Scope, Criteria and Objectives

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Guest user Created:   Jun 01, 2020 Last commented:   Jun 01, 2020

Scope, Criteria and Objectives

Could you please provide examples of QMS Scope, Criteria and Objectives?
 

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ISO 9001 DOCUMENTATION TOOLKIT

Step-by-step implementation for smaller companies.

ISO 9001 DOCUMENTATION TOOLKIT

Step-by-step implementation for smaller companies.

Expert
Carlos Pereira da Cruz Jun 01, 2020

The QMS scope sets the borders where the QMS is implemented according to the criteria. An example of a QMS could be:

  • All activities and shifts at XYZ Company’s Townsville factory of plastic products

Other examples could be:

  • Inspection of ships, Classification and Certification, Construction and Project Supervision of Ships
  • Development, production and analysis of fine chemicals and active pharmaceutical ingredients

The QMS Criteria sets the rules to be followed. Normally they are divided in three groups:

  • Normative reference (s): ISO 9001: 2015
  • Processes and documentation defined in the organization's system
  • Regulatory, statutory, legal and contractual requirements applicable to activities

QMS Objectives can be (for example):

  • Improve customer satisfaction by X% until date Y
  • Reduce rate of complaints by Z% until date T
  • Reduce defects by A% until date B
  • Reduce cycle time by C% until date D 

You can find more information about these topics in the following links:

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Jun 01, 2020

Jun 01, 2020

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