Scope, Criteria and Objectives

The QMS scope sets the borders where the QMS is implemented according to the criteria. An example of a QMS could be:

• All activities and shifts at XYZ Company’s Townsville factory of plastic products

Other examples could be:

• Inspection of ships, Classification and Certification, Construction and Project Supervision of Ships
• Development, production and analysis of fine chemicals and active pharmaceutical ingredients

The QMS Criteria sets the rules to be followed. Normally they are divided in three groups:

• Normative reference (s): ISO 9001: 2015
• Processes and documentation defined in the organization's system
• Regulatory, statutory, legal and contractual requirements applicable to activities

QMS Objectives can be (for example):

• Improve customer satisfaction by X% until date Y
• Reduce rate of complaints by Z% until date T
• Reduce defects by A% until date B
• Reduce cycle time by C% until date D 

You can find more information about these topics in the following links:

• How to define the scope of the QMS according to ISO 9001:2015 - https://advisera.com/9001academy/knowledgebase/how-to-define-the-scope-of-the-qms-according-to-iso-90012015/
• Free webinar - ISO 9001:2015 clause 4 - Context of the organization, interested parties, and scope - https://advisera.com/9001academy/webinar/iso-90012015-clause-4-context-of-the-organization-interested-parties-and-scope-free-webinar-on-demand/
• List of mandatory documents required by ISO 9001:2015 - https://advisera.com/9001academy/knowledgebase/list-of-mandatory-documents-required-by-iso-90012015/
• ISO 9001 – Aligning quality objectives of the QMS with the strategic direction of the company - https://advisera.com/9001academy/blog/2017/03/07/aligning-quality-objectives-of-the-qms-with-the-strategic-direction-of-the-company/
• How to Write Good Quality Objectives - https://advisera.com/9001academy/knowledgebase/how-to-write-good-quality-objectives/
• Enroll for free course - ISO 9001:2015 Foundations Course - https://advisera.com/training/iso-9001-foundations-course/
• Book – Discover ISO 9001:2015 Through Practical Examples – https://advisera.com/books/discover-iso-9001-2015-through-practical-examples/