Correction vs corrective action

When you have a nonconformity, you need to eliminate it. A correction attacks the nonconformity, a correction focuses the defect, focus on what is wrong and tries to solve the situation. For example, through rework, through scrapping, through downgrading, through a discount with the customer to try to see if he or she agrees in receiving the wrong product.

After eliminating what is wrong, with the correction, one should evaluate the risk. How important is the nonconformity with its actual or potential consequences? What is the probability of recurrence, can it happen again?

If the risk is relevant a corrective action is needed. Corrective action is done after the correction and has another purpose, trying to eliminate the cause behind the non-conformity. When we do an effective corrective action, we eliminate or reduce the non-conformity frequency of recurrence. For example, changing a raw-material supplier in order to minimize production problems due to a raw material.

The following material will provide you information about corrections and corrective actions:

• ISO 9001 – Difference between correction and corrective action - https://advisera.com/9001academy/blog/2016/02/09/iso-9001-difference-between-correction-and-corrective-action/
• Check slide 17 in this free webinar on demand - Measurement, analysis, and improvement according to ISO 9001:2015 - https://advisera.com/9001academy/webinar/measurement-analysis-and-improvement-according-to-iso-9001-2015-free-webinar/
• Free online training ISO 9001:2015 Foundations Course – https://advisera.com/training/iso-9001-foundations-course/ 
• Book - Discover ISO 9001:2015 Through Practical Examples - https://advisera.com/books/discover-iso-9001-2015-through-practical-examples/