Guest user Created: Aug 02, 2017 Last commented: Aug 02, 2017

Corrective action for IT department

The IT Department in my company is yet to determine the processes needed for its Quality Management System. Root Cause is that IT Specialist was not aware of the requirement to determine the processes needed for the Quality Management System. What should be the correction and preventive actions to prevent a recurrence of the current situation. I would appreciate your answer. Thank you.

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Strahinja Stojanovic Aug 02, 2017

Answer:

Since the cause was lack of awareness, the corrective action should be to raise awareness and maybe to perform additional training to the IT staff so they get familiar with requirements of the standard and what is expected from them. As a follow up, you can later audit the IT department to check whether it is compliant with the standard and the procedures the organization defined.

For more information, see: How to proceed once a QMS corrective action is defined? https://advisera.com/9001academy/blog/2016/09/20/how-to-proceed-once-qms-corrective-action-is-defined/

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Aug 01, 2017

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