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Corrective action

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Guest user Created:   May 05, 2020 Last commented:   May 05, 2020

Corrective action

Explain Corrective action in detail, with all the key input, activities, and outcomes in each step.

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Carlos Pereira da Cruz May 05, 2020

Corrective action is about identifying the cause(s) of a nonconformity and eliminate them.

 

Cause(s) are normally hidden and have to be investigated. So, developing a corrective action requires:

  • Analyzing the symptoms – collect information, facts, numbers, about the problem. For example, you can start with a problem called “Reduce customers complaints” and after this symptoms analysis you realize that you should concentrate on “broken bags” the main motive of complaints
  • Develop hypothesis – develop a list of potential causes behind broken bags. Select the most promising hypothesis. Find a way to test the validity of the most promising hypothesis. For example, complaints about broken bags are mostly about bags kept at the warehouse for long time
  • Develop a solution that will remove the confirmed hypothesis. For example, introducing First In, First Out rule at the warehouse. For example, improving production planning to avoid long stays at the warehouse.
  • Implement the solution and monitor its effectiveness.
     

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May 05, 2020

May 05, 2020

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