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Customer-specific requirements

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Guest user Created:   Feb 26, 2019 Last commented:   Feb 26, 2019

Customer-specific requirements

In which kind of document is better to describe Customer Specific Requirements? In a Process, Procedure or Work Instruction?
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IATF 16949 DOCUMENTATION TOOLKIT

Step-by-step implementation for smaller companies.

IATF 16949 DOCUMENTATION TOOLKIT

Step-by-step implementation for smaller companies.

Expert
Ivan Pribicevic Feb 26, 2019

Answer:
Specific requirements should be included in the scope of the organization as required in IATF 16949 Clause 4.2.3. Therefore, the document that best suits is a Quality Manual or similar document in which an organization has defined the scope. The customer-specific requirements can change designed or actual scope of the organization, that is why it is important to use a document where an organization defines the scope.

Also, matrix indicating where within the organization Customer-Specific requirements are addressed should be included in the document. You can use a procedure or work instruction depending on your organization documentation scheme.

For more information, please look at the following materials:
- Quality Manual:https://advisera.com/16949academy/documentation/quality-manual/
- List of Int erested Parties and Customer Specific Requirements: https://advisera.com/16949academy/documentation/list-of-interested-parties-and-customer-specific-requirements/
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Feb 26, 2019

Feb 26, 2019

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