Defining quality objective

Answer:

When defining any quality objective, you must ask yourself what is the best for the QMS and how the objective affects customer satisfaction. In case of the response to the quality issues raised by customer, the best way to respond is as soon as possible but you need to define some time frame (e.g. 24 or 12 hours) and measure your response rate so you can see if the objective is achieved or not. Also, you need to define plan for achieving the objective, in this case, it can be changing the procedure for communication with customers, or hiring new people to ensure that the response time is within limits you previously defined.

For more information, see: How to Write Good Quality Objectives https://advisera.com/9001academy/knowledgebase/how-to-write-good-quality-objectives/