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Defining quality objective

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Guest user Created:   May 31, 2017 Last commented:   May 31, 2017

Defining quality objective

I need to add one more quality objective. How I should refer to our time response after quality issue has been raised by customer?
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ISO 9001 QUALITY OBJECTIVES

Document what you want to achieve with QMS.

ISO 9001 QUALITY OBJECTIVES

Document what you want to achieve with QMS.

Expert
Strahinja Stojanovic May 31, 2017

Answer:

When defining any quality objective, you must ask yourself what is the best for the QMS and how the objective affects customer satisfaction. In case of the response to the quality issues raised by customer, the best way to respond is as soon as possible but you need to define some time frame (e.g. 24 or 12 hours) and measure your response rate so you can see if the objective is achieved or not. Also, you need to define plan for achieving the objective, in this case, it can be changing the procedure for communication with customers, or hiring new people to ensure that the response time is within limits you previously defined.

For more information, see: How to Write Good Quality Objectives https://advisera.com/9001academy/knowledgebase/how-to-write-good-quality-objectives/
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May 31, 2017

May 31, 2017

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