Defining responsibilities for ISO 9001 requirements

To be somewhat clear, every other departments (not the HR) of an organization has employees under its control. On the issue of competence Clause 7.2 of the standards it requires to retain documented information as evidence. of competence. Somebody says, I could not make that a part of my audit question since it should be the HR department who must be audited on that matter."

Answer:

There are some requirements that are specific for some processes, like clause 8.5 fro production process, or clause 8.4 for purchasing process. However, there are also requirements that should be applied throughout entire QMS (Quality Management System) such as requirements for control of documented information.

Requirements for competence can be met in different ways in different companies, for example, you can have an HR department that is responsible for the requirements (and this is more common or you can have these requirements met on the level of each department or process. Depending on who is responsible for keeping the records about the competence, you need to required them from appropriate person. If the organization has HR department, they are probably in charge of the competence records.

For more information, see: How to ensure competence and awareness in ISO 9001:2015 https://advisera.com/9001academy/knowledgebase/how-to-ensure-competence-and-awareness-in-iso-90012015/

These materials will also help you regarding the audit:
- Book Discover ISO 9001:2015 Through Practical Examples https://advisera.com/books/discover-iso-9001-2015-through-practical-examples/
- Free online training ISO 9001:2015 Internal Auditor Course https://advisera.com/training/iso-9001-internal-auditor-course/
- Conformio (online tool for ISO 9001) https://advisera.com/conformio/