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Determining root cause of nonconformity

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Guest user Created:   Feb 19, 2017 Last commented:   Feb 19, 2017

Determining root cause of nonconformity

We are running a ISO system and would seek your advice on how to do a root cause analysis on a CAR that states, quote: “There is no audit report compiled for the internal audit undertaken in October 2016”.
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Strahinja Stojanovic Feb 19, 2017
What Might be the root cause of the above?
Your assistance will be much appreciated.

Answer:

There are several methods for determining the rot cause but the most popular is 5Why method that requires you to ask the question "Why" five times to determine what caused the nonconformity. In this particular case, there can be various reasons why the report wasn't written, tit can be, for example, because the internal auditor didn't have enough experience and forgot to write the report but it is hard to make assumptions without proper investigation.

For more information about root cause identification, see: How to use root cause analysis to support corrective actions in your QMS https://advisera.com/9001academy/blog/2016/03/01/how-to-use-root-cause-analysis-to-support-corrective-actions-in-your-qms/
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Feb 18, 2017

Feb 18, 2017

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