Developing Key Performance Indicators

Answer:
There is no standard procedure. Each organization, according to its own tradition, and according to each set of persons with their personal experiences, decide who is responsible for developing Key Performance Indicators. Don’t forget that Key Performance Indicators should be aligned with the strategic orientation.

The following material will provide you information about Key Performance Indicators:
- ISO 9001 – How to define Key Performance Indicators for a QMS based on ISO 9001 - https://advisera.com/9001academy/24/define-key-performance-indicators-qms-based-iso-9001/-iso-9001/
- ISO 9001 document template: Matrix of Key Performance Indicators - https://advisera.com/9001academy/documentation/matrix-key-performance-indicators/
- free online training ISO 9001:2015 Foundations Course – h ttps://advisera.com/training/iso-90012015-foundations-course/
- book - Discover ISO 9001:2015 Through Practical Examples - https://advisera.com/books/discover-iso-9001-2015-through-practical-examples/