Developing key performance indicators for a division in an organization

Answer
First of all, I would like to set a common language to avoid misunderstandings from both parties. The following figure shows my interpretation of “division”:

Corporation is what you call organization.
A division is the head or the umbrella of a set of business units.
Normally, a division does not sell to customers. Sales to customers are done through each business unit.
Business units have their own strategies to drive customer derived value.
A division have a division strategy to drive value from the alignment and synergy of different business units, belonging to the same division.

So, to develop relevant key performance indicators for a division, one must first identify how the division intends to generate value from the fact that different business units belong and can work together. For example, they can share customers, and, in that way, they want to promote cross-sel ling; they can share processes and services; they can share intangible assets; they can share a common brand; they can share capital. Key performance indicators for a division should be indicators that highlight, promote and monitor both the behaviors and the outcomes of those sharing drivers.

The following material will provide you more information about quality objectives:
- How to Write Good Quality Objectives - https://advisera.com/9001academy/knowledgebase/how-to-write-good-quality-objectives/
What has changed with quality objectives in ISO 9001:2015?
- https://advisera.com/9001academy/blog/2018/05/08/what-has-changed-with-quality-objectives-in-iso-90012015/
- Free webinar on demand - Measurement, analysis, and improvement according to ISO 9001:2015 - https://advisera.com/9001academy/webinar/measurement-analysis-and-improvement-according-to-iso-9001-2015-free-webinar/
- Enroll for free course - ISO 9001:2015 Foundations Course - https://advisera.com/training/iso-9001-foundations-course/
- book – Discover ISO 9001:2015 Through Practical Examples – https://advisera.com/books/discover-iso-9001-2015-through-practical-examples/