Document for clause 4.2

Answer:

You can download a free-preview of the following documents related to the identification of the needs and expectations to the interested parties:
- Procedure for determining context of the organization and interested parties: https://advisera.com/9001academy/documentation/procedure-for-determining-context-of-the-organization-and-interested-parties/
- Template - List of interested partieshttps://advisera.com/9001academy/documentation/list-of-interested-parties/

These materials can help you to understand the needs and expectations of the interested parties:
- Article - Understanding needs and expectations of interested parties in ISO 9001:2015: https://advisera.com/9001academy/blog/2017/10/24/understanding-needs-expectations-of-interested-parties-in-iso-90012015/
- Article: How to determine interested parties according to ISO 9001:2015: https://adviser a.com/9001academy/blog/2015/11/10/how-to-determine-interested-parties-and-their-requirements-according-to-iso-90012015/
- Book - Discover ISO 9001:2015 through practical examples: https://advisera.com/books/discover-iso-9001-2015-through-practical-examples/
- Free on-line ISO 9001:2015 Foundations Course: https://advisera.com/training/iso-9001-foundations-course/