I wanted to ask you whether is there any difference ECR (Engineering Change Request) and ECO (Engineering Change Order) . And how do these affect the continuous improvement of any organization? I mean can I consider both of them as quality objectives ? Like reduce minimum cycle time for ECO by 3 days and reduce ECR percentage by 1.
An engineering change request (ECR) form is used to describe a suggested enhancement or problem with a product. A change request originates from customer complaints, field failures, non-conforming materials, audits, product enhancement ideas and other various sources.
An engineering change order (ECO) is a documentation packet that outlines the proposed change, lists the product or part(s) that would be affected and requests review and approval from the individuals who would be impacted or charged with implementing the change.
The simplified translation to QMS language would be that ECR is non-conformance record and ECO is corrective action record related to design and development process.
The bot h can be considered as a part of the process of continual improvement and they can be included in quality objectives. The objectives you stated "reduce minimum cycle time for ECO by 3 days and reduce ECR percentage by 1" are very good objectives to start with.