Educating staff on risk management
How to educate involved staff to carry out Risk Management activities that comply with ISO 9001?
Assign topic to the user
According to ISO 9001:2015 risks must be:
- determined
- evaluated
- acted upon the most relevant
About determination I would provide a set of examples about risks and opportunities in processes, products, services and from the context, and I would train people to determine risks and opportunities.
About evaluation I would develop a simple matrix to reduce subjectivity in evaluating risk and opportunity relevance, and I would train people to evaluate risks and opportunities.
About acting, I would ask people to help develop actions to minimize probability of occurrence and/or minimize consequences of occurrence. I would also ask people how to monitor the implementation and effectiveness of those actions.
Show examples and invite them to be part of the approach.
You can find more information below about risks.
- How to address risks and opportunities in ISO 9001: https://advisera.com/9001academy/blog/2016/06/21/how-to-address-risks-and-opportunities-in-iso-9001/
- Does ISO 9001 require a procedure for addressing risks and opportunities?: https://advisera.com/9001academy/blog/2017/10/10/does-iso-9001-require-a-procedure-for-addressing-risks-and-opportunities/
- For a free preview of an example of the Registry of Key Risks and Opportunities - https://advisera.com/9001academy/documentation/registry-of-key-risks-and-opportunities/
- Free webinar on demand - How to implement risk management in ISO 9001:2015 - https://advisera.com/9001academy/webinar/how-to-implement-risk-management-in-iso-90012015-free-webinar/
- Enroll for free course - ISO 9001:2015 Foundations Course - https://advisera.com/training/iso-9001-foundations-course/
- Book - Discover ISO 9001:2015 Through Practical Examples - https://advisera.com/books/discover-iso-9001-2015-through-practical-examples/ (I use a lot of examples based on the risk-based approach)
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Oct 07, 2020